Anthem: FAQs for Employees

Posted on February 13th, 2015

Was my information accessed?

Anthem is currently conducting an extensive IT Forensic Investigation to determine what members are impacted. We are working around the clock to determine how many people have been impacted and will notify all Anthem members who are impacted through a written communication.

What information has been compromised?

Initial investigation indicates that the member data accessed included names, dates of birth, member ID/ social security numbers, addresses, phone numbers, email addresses and employment information.

Who is responsible for this cyber attack or breach?

Anthem is working closely with federal law enforcement investigators. At this time, no one person or entity has been identified as the attacker.

When will I receive my letter in the mail?

We continue working to identify the members who are impacted. We will begin to mail letters to impacted members in the coming weeks.

How can I sign up for credit monitoring/identity protection services?

All impacted members, former members and impacted affiliated plan members will receive notice via mail which will advise them of the protections being offered.

Do the people who accessed my information know about my medical history?

No - our investigation to date indicates there was no diagnosis or treatment data exposed.

Do the people who accessed my information have my credit card numbers?

No, our current investigation shows the information accessed did not include credit card numbers or banking info.

Did this impact all lines of Anthem Business?

At this point in the investigation, it appears that all product lines are impacted except for those current or former Anthem members who had coverage for workers compensation insurance only.

Is my (plan/brand) impacted?

The impacted (plan/brand) include Anthem Blue Cross, Anthem Blue Cross and Blue Shield, Blue Cross and Blue Shield of Georgia, Empire Blue Cross and Blue Shield, Amerigroup, Caremore, Unicare and HealthLink.

How can I be sure my personal and health information is safe with Anthem, Inc.?

Anthem is doing everything it can to ensure there is no further vulnerability to its database warehouses. Anthem has contracted with a global company specializing in the investigation and resolution of cyber attacks. We will work with this company to reduce the risk of any further vulnerabilities and work to strengthen security.

Does this impact Blue Cross and Blue Shield plans not owned by Anthem?

Yes, BlueCard members are impacted. The Blue Cross and Blue Shield Association’s BlueCard is a national program that enables members of one Blue Cross and Blue Shield Plan to obtain healthcare services while traveling or living in another Blue Cross and Blue Shield Plan’s service area. The program links participating healthcare providers with the independent Blue Cross and Blue Shield Plans across the country and in more than 200 countries and territories worldwide through a single electronic network for claims processing and reimbursement.

I think I received a scam email related to Anthem’s cyber attack?

Members who may have been impacted by the cyber attack against Anthem, should be aware of scam email campaigns targeting current and former Anthem members. These scams, designed to capture personal information (known as “phishing”) are designed to appear as if they are from Anthem and the emails include a “click here” link for credit monitoring. These emails are NOT from Anthem.

  • DO NOT click on any links in email.
  • DO NOT reply to the email or reach out to the senders in any way.
  • DO NOT supply any information on the website that may open, If you have clicked on a link in email.
  • DO NOT open any attachments that arrive with email.
I received a call from Anthem related to this cyber attack asking for my information, what should I do?

Anthem is not calling members regarding the cyber attack and is not asking for credit card information or social security numbers over the phone. All impacted members will receive notice via mail which will advise them of the protections being offered to them as well as any next steps.

Does this impact Blue Cross and Blue Shield Federal Employee Program plans?

Yes, based upon the investigation thus far, it appears that Blue Cross and Blue Shield Federal Employee Program plans members are impacted. The Blue Cross and Blue Shield Service Benefit Plan is part of the Federal Employees Health Benefits Program (FEHBP.)

If I choose to purchase credit monitoring and repair services effective immediately, will Anthem reimburse me?

No. Anthem is contracting with a trusted vendor to provide free identity repair services, which will be retroactive to the date of the potential exposure, and credit monitoring to all those impacted, and will not reimburse for services that you may have independently purchased.